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What is the difference between Offers and the Offer wall?
Located on the home screen of our Shop, Offers include personalized packages based mainly on users preferences. This section is updated...
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Why do I not see any free offers or do not see the same ones as my friends?
We cannot influence the quantity or type of the offers that you see. Offer Providers show offers based on various demographics,...
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I would like to refund a purchase
All payments are non-refundable and non-transferable except expressly provided in our Terms of Service. 1. For purchases made in iOS app: Please follow...
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Redeem code
In order to redeem codes, Managers should go to www.topeleven.com as this feature is no longer available on all mobile devices.
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I have not received the tokens but I got charged
Most of the time, Tokens are delivered immediately but in some cases it may take up to 24 hours to process...
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I have completed an offer but have not received my Free Tokens
If you have not received the Tokens after completing an offer, the possible reasons are: You have not met all the requirements mentioned...
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How can I buy tokens?
While Top Eleven is free to play, we do offer the option to purchase in-game currency (Tokens) for real money. You...
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