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Where can I see which special offer I have chosen?
All details about the available offers, as well as your chosen option can be seen in the Shop, under the “Special...
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How can I purchase a special offer?
In Top Eleven we offer the Managers the option to purchase a special offer and get extra rewards if they guess...
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How can I get a Nordeus Gift Card?
Top Eleven gift cards can be obtained during our promotional campaigns or by participating in one of our competitions advertised on...
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Is the Monthly card being renewed automatically?
If you want to continue using the benefits of the Monthly Card for more than 30 days, you can purchase it...
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What is the Monthly card?
For those Managers who wish to earn some Tokens while playing the game regularly, Monthly card can be a perfect choice...
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What is the difference between Offers and the Offer wall?
Located on the home screen of our Shop, Offers include personalized packages based mainly on users preferences. This section is updated...
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Why do I not see any free offers or do not see the same ones as my friends?
We cannot influence the quantity or type of the offers that you see. Offer Providers show offers based on various demographics,...
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I would like to refund a purchase
All payments are non-refundable and non-transferable except expressly provided in our Terms of Service. 1. For purchases made in iOS app: Please follow...
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Redeem code
In order to redeem codes, Managers should go to www.topeleven.com as this feature is no longer available on all mobile devices.
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I have not received the tokens but I got charged
Most of the time, Tokens are delivered immediately but in some cases it may take up to 24 hours to process...
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